HIRO OFFICIAL STORE

Refund & Cancellation Policy

Effective date: August 21, 2026

Digital delivery

Hiro Store sells digital game top-ups. Orders are normally processed after successful payment and are intended to be delivered to the player details submitted at checkout.

Failed delivery

If your order does not arrive, contact customer support at support@hirostore.site with your order reference, payment reference, email address, and the player details used at checkout. Our team will check the order and delivery status.

Refunds

If our review confirms the item could not be delivered, a refund will be processed within 3 business days of approval.

When a refund may not apply

• The item was successfully delivered to the player or server details supplied by the customer.
• The customer supplied incorrect or incomplete player information.
• The request is based only on a change of mind after successful delivery.
• The payment cannot be verified as successful.

Cancellation

Contact us as soon as possible to request cancellation. Because digital orders may be processed immediately, cancellation cannot be guaranteed after fulfillment has started.

Contact

Support: support@hirostore.site